Orders go live 1st May — Pre-order now available Shop →
Returns Policy
Honouring the craft. Ensuring the fit.
The Window
We want you to love your hat. If it’s not right, we offer a 14-day return window from the date of delivery.
Items must be:
- Unworn
- In original condition
- Tags attached
- In original packaging
Anything worn, damaged, missing tags, or not in original packaging will be refused.
The Transaction
Refunds are issued to your original payment method only. Please allow 5–10 business days for the credit to appear after approval.
Please note: Original shipping costs are non-refundable. We do not offer exchanges — simply return your item and place a new order for the desired piece.
The Correction
Received the wrong item? Email us within 48 hours of delivery. Include your order number and clear photos so we can rectify the vision immediately.
The Logistics
Customers cover return shipping costs. We strongly recommend using tracked postage. CAM Collective is not responsible for items lost in transit during the return process.
Protection
We reserve the right to refuse returns that show signs of wear or misuse. Items returned in unacceptable condition may be sent back at the customer’s expense.
Ready to begin?
Start a Return
Email us with your order number and reason for return.
[email protected]Privacy Policy
Your data. Our discipline.
Collection
Building a connection requires trust. When you engage with CAM Collective, we collect essential identifiers to facilitate your journey:
- Personal Details: Name, email, and shipping address for order fulfillment.
- Device Data: IP address and browser type to optimize your interface experience.
- Commerce Data: Transaction history (we never store raw credit card digits; all payments are processed through encrypted gateways).
Purpose
We don't sell data. We use it to refine our vision. Specifically:
- Processing your orders and providing tracking updates.
- Communicating brand drops (only if you’ve opted in).
- Protecting our site against fraudulent "delusions."
Partners
We only share your information with trusted partners necessary to execute our craft. This includes our global couriers and secure payment processors. These entities are contractually bound to protect your privacy as strictly as we do.
Cookies
Our site uses cookies to remember your preferences and cart items. You can disable these in your browser settings, though it may disrupt the premium experience we’ve designed for you.
Your Rights
You have the courage to ask, and we have the duty to answer. You may request access to, correction of, or deletion of your personal data at any time by contacting our team.